Pre-Cutover: (Network 21 Dedicated Technician beginning July 8th)
- Answers to questions related to Network 21 cutover or, if unable to resolve at Help Desk, referral to appropriate resources.
- Referral to other technical services available for recharge (e.g., Technical Assistance Group [TAG]).
- General coordination between department technical resource and other network 21 Cutover Team members.
During Cutover:
- Verification of proper functioning of Network 21 connections with department technical resources and Cutover Teams.
- Logging of calls into the Remedy call tracking system to ensure tracking and problem documentation.
- Referral of problems, exceptions and contingencies to the proper channels for resolution.
Post-Cutover:
- Answers to any Network 21 cutover "clean-up" questions/problems and/or referral to appropriate resources for resolution.
- Ensure closure/sign off at each location.
- For questions not related to Network 21 cutover, referral to appropriate resources and/or advice on technical options for client resolution.
[UC Davis][Information
Technology][Communications Resources][Network
21]
Administration by: Webmaster
- Editing corrections to: Clare Homan
Last modified 10/29/98
